Cancellation and Refund Policy

This Cancellation and Refund Policy ("Policy") applies to all services provided by MediaFirewall through our website at www.mediafirewall.ai.

1. 1. Cancellation Policy
   1. 1.1 Subscription Services:
      Customers subscribing to our services may cancel their subscription at any time. The cancellation will be effective at the end of the current billing period. No pro-rata refunds will be provided for the remaining unused days of the subscription.
2. 2. Refund Policy:
   1. 2.1 Subscription Services:
      Refunds for subscription services are generally not provided. However, in exceptional cases, such as billing errors or service disruptions attributable to MediaFirewall, a pro-rata refund for the affected period may be considered.
   2. 2.2 One-Time Services:
      Refunds for one-time services are subject to the following conditions:
      • Full refund: If the cancellation is made within 1 days before the scheduled service date.
      • Partial refund: If the cancellation is made within 10 days before the scheduled service date, a 50% cancellation fee may apply.
3. 3. How to Request a Cancellation or Refund:
   Customers can request cancellations or refunds by contacting our customer support team at support@mediafirewall.ai. Please provide relevant details, such as your order number and the reason for the cancellation or refund request.
4. 4. Changes to this Policy:
   MediaFirewall reserves the right to modify or update this Cancellation and Refund Policy at any time. Customers will be notified of any changes through our website or via email.
5. 5. Contact Us:
   If you have any questions about this Cancellation and Refund Policy, please contact us at info@mediafirewall.ai Or +91 99001 19968.